OFFICE POLICIES

 Your health and well-being are our top priorities. To ensure a safe and comfortable environment for everyone, we kindly ask that you reschedule your appointment if you are feeling unwell or experiencing any cold-like symptoms such as coughing, sneezing, congestion, or a sore throat. 

If you arrive to your appointment with any of these symptoms, we will unfortunately need to cancel the session and ask you to return home. This policy is in place to protect both our clients and staff.

Please notify us as soon as possible if you need to reschedule due to illness. We appreciate your understanding and cooperation in keeping our community safe.  

24HR CANCELLATION POLICY : For appointments 1 hour or LESS, 50% of services booked will be charged if cancelled/rescheduled within 24hrs of appt.  

48HR CANCELLATION POLICY : For appointments OVER 1 hour, 50% of services booked will be charged if cancelled/rescheduled within 48hrs of appt. 

 NO-SHOW POLICY: 100% of services booked will be charged as a booking fee for no show appts. Calling AFTER your scheduled appointment is considered a no show. Additional appointments cannot be booked until all balances are paid on account. Multiple no shows will result in refusal of service. 

DOWNGRADING APPOINTMENT LAST MINUTE:

Clients are charged for full treatment time booked. Shortening a scheduled appointment in less than 24/48 hours impacts other clients ability to book.

UPON BOOKING YOU AGREE TO OUR POLICIES

All current clients have a locked in rate with no increases throughout the whole duration of their treatment series. Any price increases will only effect incoming new clientele. Any prices in booking system will be adjusted to reflect your saved rate.

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Please arrive no more than 5 minutes prior to your scheduled appointment, as our waiting area is small and shared with other suites. Only one guest is permitted to accompany you during your appointment. If you would like to inquire about an earlier arrival, please text our office, we will respond once the current appointment is completed. As a small business, our technicians handle calls and texts between clients.